Sending commands to mobile devices

From Kaspersky Endpoint Security Cloud Management Console you can send commands to connected mobile devices (for example, to locate or lock a device).

To send a command to a device:

  1. Open Kaspersky Endpoint Security Cloud Management Console.
  2. Select the Devices section.

    The Devices section contains a list of devices that have been added to Kaspersky Endpoint Security Cloud.

  3. Select the check box in the list next to the name of the device to which you need to send a command.
  4. In the list of devices, click the link with the device name.

    This opens a page containing detailed information about the device. The right part of the page shows a list of commands that were sent to the device, including the date and time the commands were sent. The left part of the page shows the Commands list containing buttons with the commands that are available for the device.

  5. Click the button with the name of the command.

    The button name will change to Abort command <Name of selected command>. Execution of the command takes some time. Upon execution, the command is displayed in the list of executed commands in the right part of the page.

The set of supported commands depends on the operating system installed on the mobile device.

Set of supported commands for Android devices

Command

Command execution result

Lock

The device is locked. The device can only be unlocked with the 16-character code defined in the device properties.

Unlock

Device locking with a PIN code is disabled. The previously specified PIN code is reset.

Reset to factory settings

All data on the device is deleted.

Wipe corporate data

The following data is deleted:

  • Corporate email account
  • Settings for connection to the corporate Wi-Fi network
  • VPN
  • Access Point Name (APN)

Starting from version 8.0 of Kaspersky Endpoint Security Cloud, this feature is not available. If you created a workspace in a previous version and want to continue using this feature, disable the automatic update feature of the Kaspersky Endpoint Security for Android app in Google Play settings. For more details, refer to the Google technical support website.

Locate

The device location is determined. The device properties page displays a map with the device location.

Alarm

The device emits a sound signal. The device is locked.

Synchronize

The security profile is instantly applied to the device; then the device transmits the details of all events to Kaspersky Endpoint Security Cloud.

Disable management

The Wipe corporate data command is sent to the device. The user is prompted to manually remove Kaspersky Endpoint Security for Android from the device. In Kaspersky Endpoint Security Cloud Management Console, the device is moved to the Marked for deletion list.

Set of supported commands for iOS devices

Command

Command execution result

Lock

The device is locked.

Unlock

Device locking with a PIN code is disabled. The previously specified PIN code is reset.

Reset to factory settings

All installed configuration profiles, provisioning profiles, and iOS MDM profile are deleted.

Wipe corporate data

Corporate data such as corporate Wi-Fi settings, corporate contact details, and calendar are deleted.

Synchronize

The security profile is instantly applied to the device.

Disable management

The Wipe corporate data command is sent to the device. In Kaspersky Endpoint Security Cloud Management Console, the device is moved to the Marked for deletion list.

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