Renewing the software license

You can renew the license for a Kaspersky software solution if less than 30 days remain before the license expiration date. Only licenses that were purchased from the online software store can be renewed in online mode. To renew other licenses, you must contact a partner company of Kaspersky.

You cannot renew a Kaspersky Endpoint Security Cloud license that was purchased before version 8.0 was released (that is, before April 2019). You can only upgrade your software solution (and get new features) or downgrade it (and lose some features).

If you activated Kaspersky Security for Microsoft Office 365 under a Kaspersky Endpoint Security Cloud Plus license, you can renew only this license. As an alternative, you can purchase a Kaspersky Security for Microsoft Office 365 license and activate the software solution under it.

If you renew the license before the current license expiration date, the new license will be extended for the number of days remaining.

To renew the software license:

  1. In your browser, go to Kaspersky Business Hub.
  2. Sign in to your user account on Kaspersky Business Hub by specifying the user name and the password.
  3. If you set up two-step verification, enter the one-time security code that is either sent to you by SMS or generated in your authenticator app (depending on the two-step verification method that you set up).

    As an alternative, if you are currently working with Kaspersky Endpoint Security Cloud Management Console, select Manage workspaces from the drop-down list on the left.

    The portal page displays a list of companies for which you are an administrator.

  4. In the upper-left area of the portal page, select the Licenses tab.

    A list of licenses is displayed for all workspaces in which you are an administrator. It may take a while to download license information. If so, the portal displays a message asking you to wait.

  5. In the list, select the license that you want to renew.

    Detailed information about the license is shown.

  6. Click the Renew license button.

    The license renewal form is displayed.

    If the Renew license button is not displayed, go to the license Renewal&Upgrade center.

  7. Select the type of software solution and the number of devices or mailboxes, and click the Refresh button.

    The portal redirects you to the online store on a separate browser tab.

    If you have to renew a license from a partner company, or you want to select more devices or mailboxes than are available for selection in the license renewal form, use the FIND A PARTNER link. By following this link, you can select the partner company of Kaspersky.

    The price of the license is displayed in the currency of the country you specified during company workspace creation on Kaspersky Business Hub. If you did not specify a country on the portal at the workspace creation stage, or selected the wrong country, please contact Kaspersky Technical Support.

    The price of a license can vary. Price differences may be due to temporary special offers. If an offer is in effect, two prices are displayed. The discount price appears in a larger font, and the full price is crossed out.

  8. Follow the instructions in the online store.

After renewing the license, you receive an email message from the online store with an activation code and instructions.

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