Quick Start Guide

Read this Quick Start Guide to get going with Kaspersky Business Hub, installing Kaspersky Lab security applications, and managing your users. The Guide contains useful tips and helps you troubleshoot basic problems.

1. Account creation and logging in

  1. Open your browser and enter the following address:


  2. Click the Create an account button to create your account.
  3. Provide your email address and password, and then select the check box to accept the Privacy Policy. Click the Create account button.
  4. Check your email for the activation link and click it.
  5. Click the Continue button in the successful activation screen.
  6. Enter you email address and password, and then click the Sign in button.
  7. Select the check box to accept the Terms of Use of Kaspersky Business Hub, and then click the Accept button.
  8. Select your country and click the Confirm button.
  9. Select the software solution, which is Kaspersky Endpoint Security Cloud, and then click the Next button.
  10. Accept the agreements for Kaspersky Endpoint Security Cloud by selecting all the check boxes, and then click the Accept button.

2. Workspace creation

You will now create your first workspace. We recommend that you create one test workspace, connect your own devices to it, and test any modifications to the settings, noting the results.

  1. Enter the company details, and then click the Next button.
  2. Enter additional company information, and then click the Next button. Your workspace will now be created. This may take a couple of minutes.

    It is of critical importance that you create a separate workspace for each company that you manage, even if the company only has a few users. In this way, you will be able to do the following:

    1. Change settings for each company individually.
    2. Keep track of the license count and the increase or decrease of the number of users in the company.
    3. Assign administrator rights to a user within the company, who can access that company’s workspace only.
  3. Check your email to find the workspace creation confirmation and click the link in this email message.
  4. Click the Go to workspace link.
  5. Read the information about the security profiles, and then click the Get started button.
  6. Accept the End User License Agreement (EULA) for Kaspersky Endpoint Security, provide your proxy server settings—if you use a proxy server—and accept the usage of Kaspersky Security Network.

    Your first workspace now opens.

  7. Click your user name in the lower-left corner. Here, you can select a different language, manage your user account, and manage your workspaces.
  8. Click Manage workspaces.

    You now return to Kaspersky Business Hub.

    Here, you can click the New company button to create a workspace for one of the companies that you manage.

3. Define your users, install Kaspersky Lab security applications, and connect the devices

  1. Once your first workspace is prepared, you can start with following the main setup steps provided in the Information panelGetting started section. These steps include creating an Apple Push Notification service (APNs) certificate (which you need if you want to manage iOS devices), adding users, connecting their devices, and selecting the proper security profile to match their devices.
  2. The APNs certificate is created in one run. This means that you must follow the steps for its creation without interruption, as the signing process has a time stamp, which will expire if the creation process takes too long.
  3. Now you can add users by providing their email addresses. An invitation is sent to the email address; this invitation holds the download link to the Kaspersky Lab security application. The user device is recognized when the user clicks the link, ensuring that the proper software is downloaded.
  4. Once the software has been downloaded and installed on the device of the user, it is important to assign the user to the device. Select the devices that appear on the Devices tab, and click Assign owner to select the user from the list of added users.
  5. Note that next to each user in the list of users, a Default security profile has been assigned. This is the security profile with the default settings as recommended by Kaspersky Lab experts. You can create different security profiles and assign them to different users.

4. Manage protection

  1. Go to the Security managementSecurity profiles tab to create a security profile and modify its settings. Every new security profile holds the default settings until you modify them.
  2. Each security profile holds four tabs for the respective platforms: Windows, macOS, Android, and iOS. Think carefully about the organizational structure of the company that you manage when creating a security profile. The security profile for a developer may differ from the one used for a sales representative or a human resources assistant. Name each security profile accordingly. For each user, however, it is important that the Kaspersky Lab security application cannot be modified or deleted. Therefore, apply the following:
    1. For Windows devices, go to the WindowsAdvancedInterface tab, and make sure that Password protection is enabled. Select the operations that a user will not be allowed to perform without the password.
    2. For Mac devices, go to the MacAdvancedInterface tab, and choose whether you want the Kaspersky Endpoint Security for Mac application icon visible on the menu bar or not. On each device in system preferences, use the macOS account type settings (admin or standard user) and the "lock" icon to prevent the user from removing the software.
    3. For Android devices, go to the AndroidSecurity settings tab, and make sure that Screen lock is enabled to protect the device from unauthorized access. Then go to the Advanced tab and make sure that Kaspersky Endpoint Security for Android cannot be removed.
    4. For iOS devices, go to the iOSSecurity settings tab, and make sure that Screen lock is enabled to protect the device from unauthorized access.
  3. Assign the security profiles to the intended users.

5. Licensing

  1. After you have created a workspace for every company, it is important to add the license for each company to the company workspace. Click Information panelLicense, and then enter the activation code.
  2. The activation code will be distributed automatically to the Kaspersky Lab security applications, which may take 15 minutes, as the applications attempt to sync with the workspace every 15 minutes.

6. Settings, tasks, and new versions

  1. Click the Settings tab to configure which event notifications you want to view in your events overview and to set schedules for the anti-virus database update and virus scan tasks.
  2. From the Devices tab, you can start the virus scan and the anti-virus database update tasks. For Windows devices, you can also manage the Kaspersky Lab security application update. This latter update helps you to keep track of Windows devices that run an outdated version of Kaspersky Endpoint Security for Windows and to upgrade the devices to the latest version.
  3. From the Distribution packages tab, you can download the software directly and publish new software when it is available. The newly published software will then be distributed to newly invited users.

7. Troubleshooting

  1. If you experience problems, you can try these measures to see if that resolves the issue:

    Workspace-related issues:

    • Log out and and then log in again to Kaspersky Business Hub.
    • Try to open a different workspace. Do you experience the same problems?

    Kaspersky Lab security application-related issues:

    • Check whether you are using the latest Kaspersky Lab security application version (check its version number in the Kaspersky Lab security application interface and compare it to the version listed under Distribution packages in your Kaspersky Endpoint Security Cloud workspace).
    • Try creating a security profile and assign it to the device.
    • Test and force synchronization between the Kaspersky Lab security application and the Kaspersky Endpoint Security Cloud server by using the KLCSNGTGUI tool (https://support.kaspersky.com/9319).
      Run the tool as an administrator, and click Send a heartbeat now to force the sync. Click Launch klnagchk utility to view a report of the connection. Include screenshots of both outputs if you create a support request.
  2. Ultimately, it may be best to contact Kaspersky Lab Technical Support through https://companyaccount.kaspersky.com.

    Please always include the following information:

    • Your Kaspersky Endpoint Security Cloud user email.
    • The Kaspersky Endpoint Security Cloud server address (starting with https://s0XX.cloud.kaspersky.com:8080) of the workspace that you experience problems in.
    • The workspace ID (listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
    • The License ID (also listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
    • The name of the browser that you use plus full version information.
    • How many devices are affected.
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