Viewing the working condition of modules and components of the program
If modules or components of the program encounter errors that the administrator is advised to look at, a yellow warning box is displayed in the upper part of the Dashboard section of the program web interface.
User with the Local administrator and Administrator role can access information about the working condition of the Central Node, PCN, or SCN server that the user is currently managing.
Users with the Senior security officer or Security officer roles can access the following information about the working condition:
- If you are using a standalone Central Node server, the user can access information about the working condition of the Central Node server which the user is currently managing.
- If you are using the distributed solution and multitenancy mode, and the user is managing an SCN server, the user can access information about the working condition of that SCN server for organizations whose data the user is allowed to access.
- If you are using the distributed solution and multitenancy mode, and the user is managing the PCN server, the user can access information about the working condition of the PCN server and all SCN servers connected to that server, for organizations whose data the user is allowed to access.
For details about the working condition of program modules and components,
click View details to open the System health window.
The System health window displays the following information:
- If program modules and components are operating normally, the
icon is displayed in the corresponding row. - If problems are detected that the administrator is advised to look at, an icon with the number of such problems (for example,
) is displayed in the corresponding row.In this case, detailed problem information is displayed in the right part of the System health window.
The System health window contains the following sections:
- Components health—Performance status of program modules and components.
Contains information on the operational status of program modules and components, the quarantine, and databases update on all servers where the program is operating.
Example:
If the databases of one or more program components have not been updated in 24 hours, the
icon is displayed next to the name of the server on which the program modules and components are installed.To resolve the problem, make sure that update servers are available. If you are using a proxy server to connect to update servers, make sure the proxy server has no errors pertaining to the connection to Kaspersky Anti Targeted Attack Platform servers.
- Processed—State of receiving and processing incoming data. The status is generated based on the following criteria:
- State of receiving data from servers with the Sensor component, from the server or virtual machine with the mail sensor, from Kaspersky Endpoint Agent hosts.
- Information about exceeding the maximum allowed time that objects wait in the queue to be scanned by program modules and components.
- Server connection—State of the connection between the PCN server and connected SCN servers (displayed if you are using the distributed solution and multitenancy mode).
If there are problems detected in the performance of program modules or components and you cannot resolve those problems on your own, you are advised to contact Kaspersky Technical Support.