Creating an application trace file

Application traces are detailed records of the actions performed by the application, and of messages about events that occurred during operation of the application.

To create an application trace file:

  1. In the main application window, click the Support button.

    The Support window opens.

  2. In the Support window, click the System tracing button.

    The Information for Technical Support window opens.

  3. To start the tracing process, select one of the following items in the Application traces drop-down list:
    • is enabled

      Select this item to enable tracing.

    • with rotation.

      Select this item to enable tracing and limit the maximum number of trace files and the maximum size of each trace file. If the maximum number of trace files of the maximum size is written, the oldest trace file is deleted so that a new trace file can be written.

      If this item is selected, you can specify a value for the following fields:

      • Maximum number of files for rotation

        In this field, you can specify the maximum number of trace files written.

      • Maximum size for each file

        In this field, you can specify the maximum size of each trace file written.

  4. In the Level drop-down list, select the trace level.

    You are advised to clarify the required trace level with a Technical Support specialist. In the absence of guidance from Technical Support, set the trace level to Normal (500).

  5. Restart Kaspersky Endpoint Security.
  6. To stop the tracing process, return to the Information for Technical Support window and select Disabled in the Application traces drop-down list.

You can also create trace files when installing the application from the command line, including by using the setup.ini file.

Page top