Information about the progress and results of installation, upgrade and removal of the Kaspersky Security administration plug-in for tenants is written to Wizard trace files. If installation, upgrade, or removal ends in an error, you can use these files when contacting Technical Support.
Trace files of the Installation Wizard for the Kaspersky Security administration plug-in for tenants are in TXT format. They are automatically saved on the same computer on which the installation, upgrade, or removal of the administration plug-in was performed.
If you install the Kaspersky Security administration plug-in for tenants, the trace files are saved to an archive in the path %temp%\Kaspersky_Security_for_Virtualization_6.0_Agentless_(for_tenants)_BundleInitialInstall_logs_<date and time>.zip (<date and time> is the date and time of installation completion).
If you upgrade the Kaspersky Security administration plug-in for tenants, the trace files are saved to an archive in the path %temp%\Kaspersky_Security_for_Virtualization_6.0_Agentless_(for_tenants)_BundleMajorUpgrade_logs_<date and time>.zip (<date and time> is the date and time of upgrade completion).
If you remove the Kaspersky Security administration plug-in for tenants, the trace files are saved to an archive in the path %temp%\Kaspersky_Security_for_Virtualization_6.0_Agentless_(for_tenants)_BundleUninstall_logs_<date and time>.zip (<date and time> is the date and time of removal completion).
Trace files of the Installation Wizard for the Kaspersky Security administration plug-in for tenants contain the following information: