Removing Kaspersky Security Integration with ConnectWise Manage

You can remove the components of Kaspersky Security Integration with ConnectWise Manage by using a standard Windows installation / uninstallation procedure.

To remove a component of Kaspersky Security Integration with ConnectWise Manage:

  1. On the Start menu, select Control Panel and then click Programs and Features.
  2. In the list of installed programs, select Kaspersky Security Integration Tool for MSP or Kaspersky Security Integration Service for MSP.
  3. Right-click the selected application and select Uninstall.

The selected application is removed. Repeat these steps for the other component of Kaspersky Security Integration with ConnectWise Manage.

As an alternative, you can remove the components of Kaspersky Security Integration with ConnectWise Manage in silent mode.

To remove Kaspersky Security Integration Tool for MSP in silent mode:

Open a Command Prompt window as an administrator and type

msiexec.exe /x {8b214c37-6b57-41b7-a7cf-aee68866d54d} REBOOT=ReallySuppress /qn /l*v %temp%\msp_service_uninstall_log.txt

To remove Kaspersky Security Integration Service for MSP in silent mode:

Open a Command Prompt window as an administrator and type

msiexec.exe /x {96c9850b-81d7-4fa9-979b-a7996b003c80} REBOOT=ReallySuppress /qn /l*v %temp%\msp_tool_uninstall_log.txt

Removing user.config file

When you uninstall Kaspersky Security Integration Tool for MSP, the user.config files are not removed. These files are automatically created for every user who has ever connected to a Kaspersky Lab solution (either on-premises or Cloud) using Kaspersky Security Integration Tool for MSP. The user.config files contain encrypted information about the user's connection settings for Kaspersky Security Center or Kaspersky Business Hub.

If necessary, you can manually remove the user.config file for every user. The user.config file is stored in the AppData folder of a user.

For example, for Windows 7 and Administrator user, the path to the user.config files is as follows: C:\Users\Administrator\AppData\Local\AO_Kaspersky_Lab\IntegrationUI.exe_Url_nrmo2y4axdcnfumknnua4kzhxvafmxmb\1.0.0.0\user.config.

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