After you connect to the Kaspersky Business Hub, the integration settings window opens, where you can create an integration between Autotask and Kaspersky Business Hub by means of Kaspersky Security Integration Tool for MSP.
Creation of an integration between Autotask and Kaspersky Business Hub is required only when you launch Kaspersky Security Integration Tool for MSP for the first time.
Specifying Autotask integration settings
To create integration with Autotask:
For an integration with Kaspersky Business Hub, click the View integration ID link under the integration name to view the identifier of the integration. You may have to provide this ID to Kaspersky Lab Technical Support for diagnostics and troubleshooting.
It is recommended to create and use a separate dedicated user with the API User security level rather than providing the credentials that you use to log in to Autotask. Refer to section Prerequisites for details.
The system validates the Autotask integration settings and permission level for the specified credentials. These settings are saved and then used by Kaspersky Security Integration with Autotask to gain access to Autotask.
The permission level of the credentials you provided must be high enough to perform all operations in Kaspersky Security Integration Tool for MSP; otherwise, an error occurs, and integration for the user with these credentials cannot be created. For example, integration cannot be created for a user lacking permissions for editing tickets in Autotask.
Kaspersky Business Hub is now integrated with Autotask.Page top