General service order creation settings

In the General section of the Service orders tab, you can configure general settings for service order creation. General settings are applicable to all service orders that have been automatically created in Tigerpaw as a result of events or computer status changes that occur in Kaspersky Lab security applications. General settings provide the required initial values to the service order attributes so that service orders are created correctly in Tigerpaw.

Configuring general service order creation settings

To configure general settings for service order creation:

1. In the Kaspersky Security Integration Tool for MSP window, click the Service orders tab.
2. In the left pane, select the General section.

   The General Settings right pane allows you to configure general settings for service order creation.

3. Edit the following settings:
   • In the Service order rep drop-down list, select the person to assign the newly created service orders to, when they are automatically created in Tigerpaw when an event is triggered or a change in computer status occurs. This value is required.
   • In the New service order status drop-down list, select the status to be assigned to new service orders that are automatically created in Tigerpaw as a result of an event occurrence or a change in computer status. This value is required.
   • In the Closed service order status drop-down list, select the status to be assigned to service orders when they are automatically closed by Kaspersky Security Integration Service for MSP after the corresponding issue in the Kaspersky Lab security application has been resolved. This value is required.
4. When you finish configuring general service order creation settings, click the Save changes button to save the settings.

   General service order creation settings are configured and service orders in Tigerpaw are created in accordance with the specified rules.

You can cancel changes and reset general service order creation settings to their last saved values.

To cancel changes to general service order creation settings and restore last saved values:

1. Open the Service orders tab and in the left pane select the General section.
2. Click the Cancel changes button.

You can also reset general service order creation settings to their default values.

To reset general service order creation settings to their default values:

1. Open the Service orders tab and in the left pane select the General section.
2. Click the Reset to defaults link.

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