Service orders for events that occur in Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365

On the Service orders tab, you can configure service order creation rules for events that occur in Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365. You can edit service order creation settings either for an individual event or for several events at the same time.

Configuring service order creation for events

To set up service order creation for events:

1. In the Kaspersky Security Integration Tool for MSP window, click the Service orders tab.
2. In the left pane, click the Kaspersky Lab security application name, and then select the Events section to configure service order creation for events. You can configure service order creation separately for events that occur in Kaspersky Endpoint Security Cloud and Kaspersky Security for Microsoft Office 365.
3. Do one of the following:
   • To configure service order creation for one event severity (in Kaspersky Endpoint Security Cloud) or for one event type (in Kaspersky Security for Microsoft Office 365), use the toggle button in the Create service order column to enable service order creation for the corresponding event severity or event type. In the Lifetime, Board, Priority, and Type columns, edit the settings as required.

     By default, service order creation is disabled for all event severities or event types.

   • To configure service order creation for one or several event severities or event types simultaneously, select the lines that contain required event severities or event types, and then click the Edit button above the table. The Service order settings for events window opens.

     Editing service order creation settings for multiple event severities or event types is useful if you want to assign the same settings to these event severities or event types. If you want the service order creation settings to be different, edit them individually for each event severity or event type.

   You can edit the following service order creation settings:

   • On / Off (or, in the main window, the toggle button)—Enable or disable service order creation for the selected event severities or event types.
   • Lifetime—Select the period, in days, during which the events are still relevant. The default value is 1 day. This setting is not present for events that occur in Kaspersky Security for Microsoft Office 365.

     This value is used to determine whether to create a service order for an event in Tigerpaw. If the connection between Tigerpaw and Kaspersky Endpoint Security Cloud has been broken and events have not been sent for some time, only events more recent than the specified period are sent to Tigerpaw as service orders. A different relevance period can be set for different event severities.

   • Board—Select the board to assign the service order to. Boards are configured in Tigerpaw.
   • Priority—Select the priority for the service orders created in Tigerpaw. Assigning priorities to the service orders created for computer status change is used to prioritize corresponding service orders in Tigerpaw. The service order priority allows you to respond to the issues in order of their importance, so that more urgent problems can be resolved sooner. This setting is required.
   • Type—Select the type to be assigned to the service order.

   

   Service order settings for events window

4. When you finish configuring service order creation for events, click the Save changes button to save the settings.

   Service order creation for event severities or event types is configured and service orders in Tigerpaw will be created in accordance with the specified rules.

You can cancel changes and reset service order creation settings to their last saved values.

To cancel changes of service order creation settings and restore last saved values:

1. Open the Service orders tab.
2. In the left pane, click the Kaspersky Lab security application name, and then select the Events section.
3. Click the Cancel changes button.

You can also reset service order creation settings to their default values.

To reset service order creation settings to their default values:

1. Open the Service orders tab.
2. In the left pane, click the Kaspersky Lab security application name, and then select the Events section.
3. Click the Reset to defaults link.

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