After you connect to the Kaspersky Endpoint Security Cloud, the integration properties window opens, where you can create an integration between Autotask and Kaspersky Endpoint Security Cloud by means of Kaspersky Security Integration Tool for MSP.
Creation of an integration between Autotask and Kaspersky Endpoint Security Cloud is required only when you launch Kaspersky Security Integration Tool for MSP for the first time.
Specifying Autotask integration settings
To create integration with Autotask:
It is recommended to create and use a separate dedicated user with the API User security level rather than providing your own credentials, which you use to log in to Autotask. Refer to section Prerequisites for details.
The system validates the Autotask integration settings and permission level for the specified credentials. These settings are saved and then used by Kaspersky Security Integration with Autotask to access Autotask.
The permission level of the credentials you provided must be high enough to perform all operations in Kaspersky Security Integration Tool for MSP; otherwise, an error occurs, and integration for the user with these credentials cannot be created. For example, integration cannot be created for a user lacking permissions for editing tickets in Autotask.
Kaspersky Endpoint Security Cloud is now integrated with Autotask.