Updating Kaspersky Security Integration with ConnectWise Manage

It is recommended to update your Kaspersky Security Integration with ConnectWise Manage from MR1 to MR2 version.

To successfully migrate from Kaspersky Security Integration with ConnectWise Manage MR1 to MR2:

1. Update Kaspersky Security Integration with ConnectWise Manage from MR1 to MR2.
2. Re-configure ticketing in Kaspersky Security Integration with ConnectWise Manage MR2.

Updating Kaspersky Security Integration with ConnectWise Manage MR1 to MR2

• If you use Kaspersky Security Center, update from MR1 to MR2 version both components of Kaspersky Security Integration with ConnectWise Manage: Kaspersky Security Integration Service for MSP and all instances of Kaspersky Security Integration Tool for MSP before you start using the new version of Kaspersky Security Integration with ConnectWise Manage. If you use several instances of Kaspersky Security Integration Tool for MSP working with a single Kaspersky Security Integration Service for MSP, ensure that all these instances are updated to MR2 version.

  If at least one component of Kaspersky Security Integration with ConnectWise Manage was not updated (either Kaspersky Security Integration Service for MSP, or one of Kaspersky Security Integration Tool for MSP instances), Kaspersky Security Integration with ConnectWise Manage will not be able to operate properly.

• If you use Kaspersky Endpoint Security Cloud, update all instances of Kaspersky Security Integration Tool for MSP from MR1 to MR2 version.

Reconfiguring ticketing

Ticketing in Kaspersky Security Integration with ConnectWise Manage MR2 significantly differs from ticketing in MR1 version. When you update Kaspersky Security Integration with ConnectWise Manage from MR1 to MR2, it is recommended to reconfigure ticketing in Kaspersky Security Integration Tool for MSP. For details on how to configure ticketing, refer to Setting up ticketing section.

All other settings, you configured in previous version of Kaspersky Security Integration Tool for MSP, such as integration parameters, companies and products mappings, remain the same when migrating your Kaspersky Security Integration with ConnectWise Manage from MR1 to MR2 version.

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