User defined fields in Autotask

Kaspersky Security Integration with Autotask provides easy access to valuable integration-specific information on Autotask accounts directly from Autotask user interface. You can view this information on each Autotask account page in the User Defined fields section and use this information in Autotask reports.

The following user-defined fields are available for the Autotask accounts:

• If you use Kaspersky Security Center
  • Kaspersky virtual server—name of the virtual server mapped to this account in Kaspersky Security Integration Tool for MSP.
• If you use Kaspersky Endpoint Security Cloud:
  • Kaspersky workspace—Name of the workspace mapped to this account in Kaspersky Security Integration Tool for MSP.
  • Kaspersky workspace URL—Link to open your Kaspersky Endpoint Security Cloud workspace in Autotask account page.

If you by chance deleted the User Defined fields section created by the integration, you can restore it.

To restore the User Defined fields section:

1. Start of restart Kaspersky Security Integration Tool for MSP.
2. Change the value for any parameter on either tab (Accounts, Ticketing, Services) to activate the Save changes button.
3. Click the Save changes button.

   The User Defined fields section displays after you saved changes to your Integration. However, this workaround is applicable only at the first start of the Kaspersky Security Integration Tool for MSP, therefore restart is required.

4. Revert the change, you made at step 2 and save your settings.

As a result, the User Defined fields section becomes available on the Autotask account page.

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