Installing Kaspersky Security Integration with ConnectWise Manage

After you download the distribution package for Kaspersky Security Integration with ConnectWise Manage, install the components of Kaspersky Security Integration with ConnectWise Manage by using a standard Windows installation procedure.

Kaspersky Security Integration Service must be installed if you use Kaspersky Security Center. If you use Kaspersky Business Hub, you do not have to install Kaspersky Security Integration Service.

Install Kaspersky Security Integration Service for MSP on the computer on which Kaspersky Security Center Administration Server is installed. Install Kaspersky Security Integration Tool for MSP on the computer on which either Administration Console or Administration Server is installed and deployed.

Install both components of Kaspersky Security Integration with ConnectWise Manage—Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP—in the same manner. The steps below describe the installation process for each component.

Before you install the components of Kaspersky Security Integration with ConnectWise Manage, it is strongly recommended to check their digital signatures to make sure that they are issued by Kaspersky.

To check the digital signature for a component of Kaspersky Security Integration with ConnectWise Manage:

  1. Locate the installation application (msp_setup.exe file) for the Kaspersky Security Integration with ConnectWise Manage component.
  2. Right-click the installation application and select Properties.
  3. In the properties window that opens, click the Digital Signatures tab and check that the installation application has Kaspersky signatures.
  4. Close the properties window.

After you check the digital signatures of the Kaspersky Security Integration with ConnectWise Manage components, install each of the components.

You can install Kaspersky Security Integration with ConnectWise Manage either in interactive mode or in silent mode.

Installation in interactive mode

To install a component of Kaspersky Security Integration with ConnectWise Manage in interactive mode:

  1. On the machine where you want to install Kaspersky Security Integration with ConnectWise Manage, double-click the installation application (msp_setup.exe file) for the component.
  2. Follow the wizard steps to install the component.
    • Accept the terms of the license agreement to continue installation.
    • If required, change the installation folder for the component. The folder you select must have about 25 MB of free space to install both components of Kaspersky Security Integration with ConnectWise Manage.
  3. Click Finish on the last page of the wizard.

Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP are installed. Kaspersky Security Integration Tool for MSP is added to the Start menu.

Installation in silent mode

To install a component of Kaspersky Security Integration with ConnectWise Manage in silent mode:

  1. Read the license agreement stored in license.txt file next to the installation application (msp_setup.exe file). Proceed only if you accept the terms of the license agreement.
  2. At the command prompt, type

    msp_setup.exe /s /v"EULA=1 INSTALLDIR=\"<installation path>\""

    Here,

    • EULA=1 means that you accept the terms of the license agreement.

      If you specify another value or if you do not specify this parameter, the component will not be installed.

    • INSTALLDIR=\"<installation path>\" is the path to the componentinstallation folder.

      If you do not specify this parameter, the component will be installed to %PROGRAMFILES%\Kaspersky\<component name> (in 32-bit versions of Windows) or to %PROGRAMFILES(x86)%\Kaspersky\<component name> (in 64-bit versions of Windows).

Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP are installed. Kaspersky Security Integration Tool for MSP is added to the Start menu.

Known issue

Kaspersky Security Integration Service for MSP cannot connect to ConnectWise Manage if Kaspersky Security Center and Kaspersky Security Integration Service for MSP are deployed in the client's network instead of the managed service provider's network, and there is an authentication proxy server between Kaspersky Security Integration Service for MSP and ConnectWise Manage.

To enable Kaspersky Security Integration Service for MSP to connect to ConnectWise Manage over the Internet through the proxy with authentication:

  1. Launch the Services Microsoft Management Console snap-in by selecting Start → Control panel → Administrative Tools → Services.
  2. Right-click Kaspersky Security Integration Service for MSP and select Properties.
  3. In the service properties window that opens, click the Log On tab and specify the following settings:
    • In the Log on as section, select the This account option.
    • Specify the account credentials for connection to the Internet by Kaspersky Security Integration Service for MSP.
  4. Click OK in the service properties window to save your changes.

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