Creating a Kaspersky Business Hub integration with Autotask

After you connect to the Kaspersky Business Hub, the integration settings window opens, where you can create an integration between Autotask and Kaspersky Business Hub by means of Kaspersky Security Integration Tool for MSP.

Creation of an integration between Autotask and Kaspersky Business Hub is required only when you launch Kaspersky Security Integration Tool for MSP for the first time.

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Specifying Autotask integration settings

To create integration with Autotask:

  1. In the integration settings window that opens after you connect to Kaspersky Business Hub, specify the following settings for the newly created integration:
    • Select platform—Select the integration platform from the drop-down list. The list contains the names of all platforms that Kaspersky Business Hub can be integrated with. For integration with Autotask, select Autotask.
    • Integration name—Name of the new integration. This field cannot be blank. By default, the integration name is Integration with Autotask. The integration name is displayed in the Kaspersky Security Integration Tool for MSP window as a link that allows you to view and access the integration properties.

      For an integration with Kaspersky Business Hub, click the View integration ID link under the integration name to view the identifier of the integration. You may have to provide this ID to Kaspersky Technical Support for diagnostics and troubleshooting.

    • User name—User name to be used to log in to Autotask.
    • Password—Password for the user name to be used to log in to Autotask.

      It is recommended to create and use a separate dedicated user with the API User security level rather than providing the credentials that you use to log in to Autotask. Refer to section Prerequisites for details.

  2. Click the Proceed button when you have finished specifying the integration settings.

    The system validates the Autotask integration settings and permission level for the specified credentials. These settings are saved and then used by Kaspersky Security Integration with Autotask to gain access to Autotask.

    The permission level of the credentials you provided must be high enough to perform all operations in Kaspersky Security Integration Tool for MSP; otherwise, an error occurs, and integration for the user with these credentials cannot be created. For example, integration cannot be created for a user lacking permissions for editing tickets in Autotask.

Kaspersky Business Hub is now integrated with Autotask.

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