Kaspersky Endpoint Security Cloud
- Kaspersky Endpoint Security Cloud help
- What's new
- About Kaspersky Endpoint Security Cloud
- Key features of Kaspersky Endpoint Security Cloud
- About per-user licensing
- Comparison of Kaspersky Endpoint Security Cloud editions
- Comparison of Kaspersky Endpoint Security Cloud features for different Windows operating system types
- Hardware and software requirements
- Network ports used by Kaspersky Endpoint Security Cloud
- About licenses purchased before April 2019
- Quick Start Guide
- Getting started with Kaspersky Endpoint Security Cloud
- Kaspersky Endpoint Security Cloud Management Console
- Initial setup of Kaspersky Endpoint Security Cloud
- Interface of Kaspersky Endpoint Security Cloud Management Console
- Deployment of security applications
- Upgrading Kaspersky Endpoint Security Cloud
- Managing user accounts
- Managing devices
- Viewing the list of devices
- About device statuses
- Viewing the properties of a device
- Connecting Windows devices and Mac devices
- Renaming devices
- Assigning the owner of a Windows device or a Mac device
- Scenario: Creating, renewing, and uploading an APNs certificate
- Connecting mobile devices
- Sending commands to users' devices
- Deleting devices from the list of devices
- Starting and stopping anti-malware database updates and malware scans
- Updating the security application on devices running Windows and macOS
- Enabling and disabling updates of the security application on devices running Windows
- Managing security profiles
- Endpoint Detection and Response
- About Endpoint Detection and Response
- About Indicators of Compromise
- Starting the use of Endpoint Detection and Response
- Scenario: Configuring and using Endpoint Detection and Response
- Configuring IoC scans for potential threats
- Configuring execution prevention
- Viewing information about Endpoint Detection and Response alerts
- Taking manual response measures
- Canceling network isolation of a Windows device
- Exporting information about Endpoint Detection and Response alerts
- Disabling Endpoint Detection and Response
- Root-Cause Analysis
- Adaptive Anomaly Control
- Data Discovery
- About Data Discovery
- Categories of information detected by Data Discovery
- Starting the use of Data Discovery
- Connecting an Office 365 organization to your workspace
- Viewing information about Data Discovery detections
- Example of analyzing a Data Discovery detection
- Exporting information about Data Discovery detections
- Disabling Data Discovery
- Cloud Discovery
- About Cloud Discovery
- Starting the use of Cloud Discovery
- Enabling and disabling Cloud Discovery in security profiles
- Viewing information about the use of cloud services
- Risk level of a cloud service
- Blocking access to unwanted cloud services
- Enabling and disabling the monitoring of internet connections on Windows devices
- Vulnerability Assessment and Patch Management
- Encryption Management
- Performing typical tasks
- Closing a Management Console session
- Viewing widgets
- Configuring protection
- Configuring protection components on Windows devices
- Selecting the types of detectable objects on Windows devices
- Configuring the File Threat Protection component on Windows devices
- Configuring the scanning of removable drives when they are connected to a computer
- Configuring the Mail Threat Protection component on Windows devices
- Configuring the Web Threat Protection component on Windows devices
- Configuring the Behavior Detection, Exploit Prevention, and Remediation Engine components on Windows devices
- Enabling and disabling AMSI Protection
- Configuring the BadUSB Attack Prevention component
- Configuring the Network Threat Protection component on Windows devices
- Configuring network ports exclusions
- Enabling and disabling Advanced Disinfection
- Configuring protection components on Mac devices
- Trusted zone
- Configuring anti-malware protection on Android devices
- Configuring protection components on Windows devices
- Configuring the Host Intrusion Prevention component on Windows devices
- Defining proxy server settings
- Managing the startup of applications on users' devices
- Compliance control of Android devices with corporate security requirements
- Configuring user access to device features
- Controlling network and storage devices on Windows devices
- Generating a list of trusted network and storage devices on Windows devices
- Configuring interaction of Kaspersky Endpoint Security for Windows with end users
- Configuring interaction of Kaspersky Endpoint Security for Mac with end users
- Controlling user access to the features of Android devices
- Controlling user access to the features of iOS and iPadOS devices
- Device hack detection (root access)
- Configuring password protection of Windows devices
- Configuring the unlock password for mobile devices
- Configuring Firewall on Windows devices
- Configuring user access to websites
- Configuring a proxy server
- Configuring an internet connection
- Configuring email on iOS and iPadOS devices
- Configuring CalDAV Calendar on iOS and iPadOS devices
- Protecting Kaspersky Endpoint Security for Android against removal
- Configuring notifications from Kaspersky Endpoint Security for Android
- Enabling and disabling performance features of Kaspersky Endpoint Security for Windows
- Configuring performance features of Kaspersky Endpoint Security for Mac
- Enabling and disabling the transmission of dump files and trace files to Kaspersky for analysis
- Viewing license details and entering an activation code
- Leaving feedback
- Reports on device protection
- List of reports on device protection
- Protection status report
- Threats report
- Status of anti-malware database updates report
- Network attacks report
- Vulnerabilities report
- Cloud Discovery reports
- Adaptive Anomaly Control reports
- Detections by Device Control component report
- Detections by Web Control component report
- Encryption status of devices report
- Kaspersky applications versions report
- Working with reports
- Configuring regular delivery of reports by email
- List of reports on device protection
- Viewing the event log and configuring event notifications
- Adjusting the general settings of Kaspersky Endpoint Security Cloud
- Managing objects in Quarantine
- Kaspersky Security Network
- Kaspersky Business Hub
- About Kaspersky Business Hub
- Managing the list of companies on Kaspersky Business Hub
- Viewing the list of companies on Kaspersky Business Hub
- Viewing aggregated protection statistics
- Adding a new company to Kaspersky Business Hub
- Adding another workspace for a company registered on Kaspersky Business Hub
- Editing company information
- Deleting the workspace of a company
- Canceling deletion of a company workspace
- Viewing news and sending feedback
- Managing the list of licenses on Kaspersky Business Hub
- Taking cybersecurity training
- Selecting the data centers used to store Kaspersky Endpoint Security Cloud information
- Resetting your password
- Editing the settings of an account in Kaspersky Business Hub
- Quick Start Guide for Managed Service Providers (MSPs)
- Kaspersky Endpoint Security Cloud licensing
- Contact Technical Support
- Sources of information about the application
- Glossary
- Account on Kaspersky Business Hub
- Administration Server
- Anti-malware databases
- Apple Push Notification service (APNs) certificate
- Background scan
- Certificate Signing Request
- Compliance control
- Device owner
- File Threat Protection
- Host Intrusion Prevention (Application Privilege Control)
- Kaspersky Business Hub
- Kaspersky Endpoint Security Cloud Management Console
- Kaspersky Security Network (KSN)
- Mail Threat Protection
- Malicious web addresses
- Malware
- Managed device
- Network Agent
- Network Threat Protection
- Patch
- Phishing
- Proxy server
- Quarantine
- Security application
- Security profile
- Supervised device
- Trusted device
- Trusted Platform Module (TPM)
- Trusted zone
- Update importance level
- User alias
- Vulnerability
- Vulnerability severity level
- Web Threat Protection
- Windows device name
- Workspace
- Information about third-party code
- Trademark notices
Contact Technical Support > How to get technical support
How to get technical support
How to get technical support
If you cannot find a solution to your issue in the Kaspersky Endpoint Security Cloud documentation or in any of the sources of information about Kaspersky Endpoint Security Cloud, contact Kaspersky Technical Support. Technical Support specialists will answer all your questions about configuring and using Kaspersky Endpoint Security Cloud.
Before contacting Technical Support, please read the support rules.
You can contact Technical Support in one of the following ways:
- By visiting the Technical Support website
- By sending a request to Technical Support from the Kaspersky CompanyAccount portal
When you register an account at the Kaspersky CompanyAccount portal, you need the following information:
- Your activation code (listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
When you contact Kaspersky Technical Support, always include the following information:
- Your Kaspersky Endpoint Security Cloud user email.
- The Kaspersky Endpoint Security Cloud server address (starting with https://s0XX.cloud.kaspersky.com:8080) of the workspace that you experience problems in.
- Whether the issue is related to one or several of your workspaces.
An instance of Kaspersky Endpoint Security Cloud created for a specific company. When you create a workspace, Kaspersky creates and configures the infrastructure behind this workspace. You use Kaspersky Endpoint Security Cloud Management Console to manage your workspace and the security applications installed on the devices of the company.
- The workspace ID (listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
- The license ID (also listed under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
- The name of the browser that you use, plus full version information.
- How many devices are affected.
- Versions of Kaspersky applications installed on your users' devices (you can open and download the Kaspersky applications versions report under Support in the lower-left corner of your Kaspersky Endpoint Security Cloud workspace).
Article ID: 124640, Last review: Apr 25, 2025