My Kaspersky
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English
- Bahasa Indonesia
- Čeština (Česká republika)
- Dansk (Danmark)
- Deutsch
- Eesti
- Español (España)
- Español (México)
- Français
- Français (Canadien)
- Italiano
- Latviešu
- Lietuvių
- Magyar (Magyarország)
- Norsk, bokmål (Norge)
- Nederlands (Nederland)
- Polski (Polska)
- Português (Brasil)
- Português (Portugal)
- Română (România)
- Srpski
- Српски
- Suomi (Suomi)
- Svenska (Sverige)
- Tiếng Việt (Việt Nam)
- Türkçe (Türkiye)
- Ελληνικά (Ελλάδα)
- Български
- Русский
- Українська
- العربية (الإمارات العربية المتحدة)
- ไทย (ไทย)
- 한국어 (대한민국)
- 简体中文
- 繁體中文
- 日本語(日本)
- My Kaspersky
- Getting started
- Protecting devices
- About device protection on My Kaspersky
- How to view the device security status
- How to run Quick Scan
- How to run Full Scan
- How to update the application databases
- How to turn protection components on or off
- What to do if you forgot the secret code for a mobile device
- How to disconnect a device from your account
- Managing subscriptions
- About subscription management
- About the automatically started subscription term
- How to view subscription information
- How to manually add a subscription to your account
- How to turn off subscription auto-renewal
- How to resume your subscription
- How to send your subscription to a device
- How to upgrade or add extra devices to your subscription
- About limitations on subscription using
- How to remove a subscription from your account
- Protecting children
- About Kaspersky Safe Kids
- How to connect a child's device
- Internet use monitoring
- About Internet use monitoring
- How to turn web activity monitoring on or off
- How to turn Safe Search on or off
- How to enable or disable Safe Search on YouTube
- How to turn notifications about searches on restricted themes on or off
- How to set up access to website categories
- How to set up access to websites regardless of their category
- How to block all websites apart from exclusions
- Social networks monitoring
- Application monitoring
- Device use monitoring
- Location monitoring
- How to view reports on your child's activity
- How to add a child profile
- How to edit a child profile
- How to update Kaspersky Safe Kids
- How to uninstall Kaspersky Safe Kids
- Shared protection
- About Shared Protection package
- How to share protection
- How to cancel the invitation to share protection
- How to revoke the subscription from a user
- How to revoke the subscription from a device
- How to allow or forbid use of Kaspersky Password Manager
- How to start using shared protection
- How to decline use of shared protection
- How to view information about a user of shared subscription
- Protecting private information
- About Kaspersky Password Manager
- About limitations of the solution
- What to do if you forget the main password
- How to change your main password
- How to search for an entry
- How to organize entries into folders
- How to add or remove an entry from Favorites
- How to clear the list of recently opened websites
- How to upload or download a document
- How to check the strength of your passwords in the storage
- How to generate a strong password
- How to import and export data
- How to lock the cloud storage
- Securing your Internet connection
- Kaspersky Premium
- Premium Support Services
- Managing your account
- About an account on My Kaspersky
- About two-step verification via an authenticator app
- How to set up two-step verification
- How to set up authenticator apps on multiple devices
- How to sign in to My Kaspersky using your third-party account
- How to change your name in the account
- How to change the email address
- How to change your password
- How to reset your password
- How to turn password expiration on or off
- How to get a list of all your applications and activation codes
- How to update payment method
- How to change the display language
- How to delete your account
- Data processing
- Compliance with European Union law
- Improving quality and usability
- Data sharing with third parties
- System requirements
- Regional restrictions
- Infrastructural restrictions
- Password requirements
- Contact Customer Service
- Glossary
- Trademark notices
- Information about third-party code
- Information about Privacy Statement
- Information about GDPR
Contact Customer Service
Contact Customer Service
This section describes how to get technical support and the terms on which it is available.
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In this section Preparing to contact Customer Service What information Customer Service engineer needs How to attach a large file to the request |
Article ID: 70331, Last review: Apr 25, 2025