How to reset your password

If you forgot your password for your My Kaspersky account, you can restore access to your account by resetting your password.

To reset the account password:

  1. On the sign-in page click the Sign in button and then click the Forgot your password link.
  2. Enter the email address you specified when creating your account.
  3. Click Continue.

    If the email address specified is registered on the website, a message containing a link for resetting the password will be sent.

  4. Click the link in the message.
  5. In the window that opens, type a new password and confirm it.

    The password must contain at least 8 characters that include at least one numeral, one uppercase and one lowercase letter, and no spaces. The password must not duplicate one of your recent passwords. See all Password requirements.

  6. Answer the secret question, if necessary.
  7. Click Continue.

    The new password for signing in to My Kaspersky is saved.

If you did not receive a message, check the entered email address, your spam folder, and try again. If you did not receive a message when you tried again, the email address you specified is probably not registered on the website. You can contact Technical Support by phone.

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